Customer Service Representative - Specialty Pharmacy

Job Details Snapshot

Compensation: $19.00 - $21.00
Location: 4500 W. 107th Street, Overland Park, Kansas 66207
Onsite Requirements: Onsite availability required, hybrid and/or remote opportunities may be considered once requirements are met

Requirements

• Previous work experience in Specialty Pharmacy or Customer Service
  
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and keyboarding skills
  
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills.
  
• Strong ability to multi-task and strong time management skills
  
• Dependable and strong work ethic
  
• Able to accept and implement feedback and coaching
  
• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
  
• Understanding of challenges associated with patients' medical condition

Qualifications

• Previous work experience in Specialty Pharmacy or Customer Service
  
• Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and keyboarding skills
  
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills.
  
• Strong ability to multi-task and strong time management skills
  
• Dependable and strong work ethic
  
• Able to accept and implement feedback and coaching
  
• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
  
• Understanding of challenges associated with patients' medical condition

Skills

• Computer use, including but not limited to Microsoft Office, email, web-based applications and keyboarding skills
  
• Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and "customer service" skills.
  
• Strong ability to multi-task and strong time management skills
  
• Dependable and strong work ethic
  
• Able to accept and implement feedback and coaching
  
• Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience
  
• Understanding of challenges associated with patients' medical condition

Benefits

• Supportive, progressive, fast-paced environment
  
• Competitive pay structure
  
• Matching 401(k) with immediate vesting
  
• Medical, dental, vision, life, & short-term disability insurance
  
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
  
• Pto: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary
  
• Preloaded PTO: 100 hours (12.5 days)
  
• Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications
  
• Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives
  
• Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
  
• Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
  
• Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
  
• Tell your friends about us! If hired, receive a $750 referral bonus!

Why Choose AssistRx

• Competitive Compensation: 19.00-21.00 per hour starting pay rate
  
• Preloaded PTO: 100 hours (12.5 days)
  
• Pto: 100 hours (12.5 days)
  
• Increasing Pto: 140 hours (17.5 days) upon anniversary
  
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary
  
• Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications
  
• Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives
  
• Career Growth: We prioritize a "promote from within mentality". We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization
  
• Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry
  
• Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible.
  
• Tell your friends about us! If hired, receive a $750 referral bonus!

Company Information

• Equal Opportunity Employer
  
• Sponsorship and/or work authorization is not available for this position
  
• AssistRx does not accept unsolicited resumes from search firms or any other vendor services.