Customer Service Representative Specialist

Job Duties

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Handles the most complex inquiries due to experience & training.
• Relates to all technical customer support activities within the business, call center, field, and business processing.
• Performs various business support activities including identifying, enhancing, and following specific processes and procedures to maximize the efficiency of the business.
• Serves as a Subject Matter Expert on one or more technical products.
• Proactively generates sales by actively promoting Motion’s products to existing customers.
• Responsible for selling Motion’s products and services by understanding customer needs and meeting their requirements.
• Influences Motion’s Gross Profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
• Responsible for maintaining effective relationships with current and potential customers, ensuring customer queries resolution, ensuring billing and collection, and facilitating customer requests in an efficient and timely manner.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Plays a role in expediting backorders and pulling inventory to prepare orders for shipment to customers.
• Determines the most cost-effective method to fulfill customer orders.
• Handles customer returns.
• Pairs with Account Representatives to ensure customer satisfaction.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Aids less experienced Customer Service Representatives with addressing customer needs, especially in technical expertise in a particular specialty.

Requirements

• Typically requires a bachelor's degree and three (3) years of related experience or an equivalent combination.
• Reliability, organization, and attention-to-detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and manage time effectively.
• Strong computer skills.
• Specialty product knowledge from previous warehouse and inside sales experience required.

Qualifications

• Typically requires a bachelor's degree and three (3) years of related experience or an equivalent combination.
• Reliability, organization, and attention-to-detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and manage time effectively.
• Strong computer skills.
• Specialty product knowledge from previous warehouse and inside sales experience required.

Skills

• Excellent communication skills (written, verbal, listening).
• Strong negotiation skills.
• Attention to detail.
• Time management.
• Computer proficiency.
• Technical product knowledge.

Benefits

• Healthcare coverage options.
• 401(k) plan.
• Tuition assistance.
• Reimbursement programs.
• Vacation, sick, and holiday pay.

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.