Customer Service Representative Specialist

Job Duties

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Handles the most complex inquiries due to experience & training.
• Relates to all technical customer support activities within the business, call center, field, and business processing.
• Performs various business support activities including identifying, enhancing, and following specific processes and procedures to maximize the efficiency of the business.
• Serves as a Subject Matter Expert on one or more technical products.
• Proactively generates sales by actively promoting Motion’s products to existing customers.
• Responsible for selling Motion’s products and services by understanding customer needs and meeting their requirements.
• Influences Motion’s Gross Profit through negotiating the sale price and purchase price within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion.
• Responsible for maintaining effective relationships with current and potential customers, ensuring customer queries resolution, ensuring billing and collection, and facilitating customer requests in an efficient and timely manner.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $25,000 per line and $50,000 per Purchase Order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Determines the most cost-effective method to fulfill customer orders.
• May handle customer returns.
• Partners with Account Representatives to ensure customer satisfaction.
• Provides coaching, guidance and direction to less experienced Customer Service Representatives.
• Aids less experienced Customer Service Representatives with addressing customer needs; especially technical expertise in a particular specialty.
• Performs other duties as assigned.

  Education & Experience

  • Typically requires a bachelors degree and three (3) years of related experience or an equivalent combination.

  Knowledge, Skills, Abilities

  • Reliability, organization and attention-to-detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Strong negotiation skills.
  • Specialty product knowledge from previous warehouse and inside sales experience required.

  Physical Demands

  • Excellent driving record preferred.

  LICENSES & CERTIFICATIONS

  • Excellent driving record preferred.

  Supervisory Responsibility

  • No Supervisory Responsibility

  Budget Responsibility

  • No Budget Responsibility

  Company Information

  • Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
  • If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
  • Pay: $29.81 - $38.73 / hour

  Application Instructions

  • Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.
  • If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
  • It also does not consider other components that make up the total rewards package for the position.
  • If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
  • Pay: $29.81 - $38.73 / hour