Customer Service Representative - Spanish Bilingual

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.

42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

About the Role

This position handles inbound customer service calls. Provides timely, effective, and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction. Identify the customer's needs, suggest products and services. Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and/or re-orders. Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.

Requirements

• Basic computer knowledge
• Must be 18 years of age or older

Preferred Qualifications

• High School/GED
• 1 year of Sales, Retail, or Customer Service experience
• Call Center experience

Pay

The compensation range for this position is $16.10 - $17.10 hourly. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience, and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.