Customer Service Representative Small Business
About the role
Wells Fargo is seeking a Customer Service Representative in Business Banking. This role supports customers and aims to improve inquiries or issues related to financial products and services through various communication channels.
Key responsibilities include interacting with the customer service team, performing moderately complex customer support tasks, managing risk, and advocating for digital services like online statement delivery and e-signature.
Responsibilities
- Support customers through various communication channels such as phone, text, chat, video chat, and other lines of communication.
- Interact with the customer service team and perform moderately complex customer support tasks.
- Manage risk by following all policies and procedures and staying updated on changes to them.
- Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed.
Requirements
- 1+ year of Customer Service, Financial Services, or Contact Center support experience, or equivalent through work experience, training, military experience, or education.
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
- Excellent verbal, written, and interpersonal communication skills with integrity and professionalism.
- Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
- Strong knowledge and understanding of bank policies, procedures, and systems.
Desired Qualifications
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
- Excellent verbal, written, and interpersonal communication skills with integrity and professionalism.
- Ability to execute in a fast-paced, high-demand, metric-driven call center environment.
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.
- Strong knowledge and understanding of bank policies, procedures, and systems.
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.
Job Expectations
- Must be able to attend the full duration of required training period.
- This position is not eligible for visa sponsorship.
- Must work on-site at the location posted.
- The training schedule starts on 9/14/2026 and lasts for 9 weeks from 8 am to 4:30 pm CST.
- Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.
Training Schedule
Training class starts on 9/14/2026. Training takes place Monday - Friday for 9 weeks from 8 am to 4:30 pm CST.
Posting Location(s)
4101 Wiseman Blvd. Bldg. 106 San Antonio, TX 78251 @RWF22
Posting End Date
2 Aug 2026
Company Information
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Drug and Alcohol Policy
Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.