Customer Service Representative - Sleep

About the role

Aeroflow Health is seeking a Customer Service Representative to join the Sleep division. This role requires candidates to work onsite at our Asheville, NC corporate office for at least 90 days before becoming eligible for remote work. Remote flexibility is contingent upon meeting key training milestones and performance expectations during this period.

Responsibilities

• Serve as the primary contact for patient inquiries via phone, email, and chat ensuring outstanding customer service.
• Assist patients with orders, status updates, and basic equipment troubleshooting.
• Verify and update patient information, insurance details, and prescription requirements.
• Collaborate with sales, operations, and billing teams to resolve patient concerns efficiently.
• Act as a liaison between medical offices, insurance providers, and patients to facilitate prescribed therapy.
• Educate patients on CPAP products, resupply programs, and therapy best practices.
• Analyze account data to assist with insurance, billing, and compliance questions.
• Schedule PAP deliveries and clinical appointments.
• Troubleshoot PAP machines, masks, and therapy to support patient adherence.
• Foster a cohesive team atmosphere within Aeroflow Sleep for better patient service.
• Maintain HIPAA/patient confidentiality.
• Perform other job duties as assigned.

Requirements

• High school diploma or GED
• 1+ year of customer service experience (retail, call center, hospitality, or similar preferred but not required)
• Strong verbal and written communication skills
• Basic computer proficiency, including familiarity with email, web browsing, and data entry

Qualifications

• High school diploma or GED
• 1+ year of customer service experience (retail, call center, hospitality, or similar preferred but not required)
• Strong verbal and written communication skills
• Basic computer proficiency, including familiarity with email, web browsing, and data entry

Skills

• Highly motivated, always striving for excellence
• Competitive mindset with a strong ability to analyze quantitative data
• Reliable with a strong attendance record
• Team-oriented, committed to contributing to group success

Benefits

• Competitive Pay
• Health Plans with FSA or HSA options, Dental, and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs
• SO MUCH MORE!!

Pay

$20/hr starting pay rate

Schedule

Monday - Friday 8:00 AM - 5:00 PM EST