Customer Service Representative - Simtech
Job Information
The Customer Service Associate is responsible for overall order and service-related activities. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.
Key Responsibilities
- Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments
- Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
- Generates all Inspection Reports and collects Data Packages from suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders
- Reviews and approves the complete order packet with 100% accuracy
- Supports repair department technicians as needed
- Maintains strong working relationships with internal and external customers
- Reports & Resolves customer service issues
- Tracks and maintains all cases in the company’s case management system
- Ensures timely delivery of material and required documents by providing status updates when necessary
- Performs MaxRecall scans and files
- Varies duties assigned by the supervisor
Qualifications
- High School Diploma or its equivalent
- Good written and verbal/oral communication skills
- Proficiency in common business software (e.g., CSI, Microsoft Office, Adobe)
- Self-driven with a positive attitude and demeanor
- Customer service experience
- Excellent communication, time management and organizational skills
- Professional telephone etiquette
- Ability to work independently
Physical Demands
- Frequently required to stand
- Frequently required to walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Occasionally balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Continually utilize visual acuity to read technical information and/or use a keyboard
- Occasionally required to lift/push/carry items up to 25 pounds
- Occasionally work near moving mechanical parts
- Occasionally exposure to outside weather conditions
- Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
Work Environment
This role operates in a professional office environment 95% of the time and 5% in a warehouse environment. With flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.
The Perks of Working Here
- Medical, Dental & Vision Insurance with multiple plan options
- Company-paid Life and Disability Insurance
- 401(k) with company match
- Health Savings & Flexible Spending Accounts
- Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
- Employee Assistance Program (includes 3 free counseling sessions)
- Identity Theft Protection at discounted rates
Benefits
FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:
- Medical, Dental & Vision Insurance with multiple plan options
- Company-paid Life and Disability Insurance
- 401(k) with company match
- Health Savings & Flexible Spending Accounts
- Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
- Employee Assistance Program (includes 3 free counseling sessions)
- Identity Theft Protection at discounted rates