Customer Service Representative (Sign-on Bonus)

Responsibilities

• Take ownership of all customer inquiries on heating oil, propane, and diesel service and delivery.
• Provide point of contact for customers and excellence through verifying and updating customer account information, troubleshooting, and/or solving customer concerns.
• Provide accurate information on products and services as well as educate customers on our products and services.
• Perform account maintenance by ensuring customer records are up to date and accurate information is recorded.
• Partner with other departments to follow-up with all customer inquiries.
• Contribute to a team environment by performing other duties as required.

Qualifications

• Ability to work well within a team environment.
• Must be able to work weekends.
• Must be able to multi-task and manage time effectively.
• Must be able to work in a fast-paced environment.

Skills

• Ability to work well within a team environment.
• Must be able to work weekends.
• Must be able to multi-task and manage time effectively.
• Must be able to work in a fast-paced environment.

Benefits

• Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth.
• Competitive Compensation – Including an annual bonus plan, 401k company matched up to 4% and a Sign-on bonus.
• Flexible Benefits Plan – Medical, Dental and Vision Insurance.
• Paid Time Off – Sick Time - Accrued at 3.33 hours per month, Personal Time - Accrued at 2 hours per month, Vacation Time - Accrued at 10 hours per month, Paid Holidays - 6 paid company holidays and 2 floating holidays.
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program.
• Disability and Insurance Benefits – Short-Term Disability (STD), Long-Term Disability (LTD), Basic Life Insurance, Accidental Death & Dismemberment Insurance (AD&D).

Pay

• Annual bonus plan.
• 401k company matched up to 4%.
• Sign-on bonus.

Schedule

• Work weekends.