Customer Service Representative / Service Billing / Accounts Payable Clerk

VEO Energy Systems is a family-owned and operated company serving Sullivan County since 1944. We are one of the region's longest-established and fastest-growing providers of propane, fuel oil, and HVAC services. We invite you to join the VEO family and build a long-term career with a trusted local employer.

About the role

We are seeking a dependable, detail-oriented Customer Service Representative to support our front-office operations, service billing, and accounts payable functions. This is a full-time, in-office position offering a collaborative team environment.

Responsibilities

• Greet employees, customers, vendors, and visitors in a courteous and professional manner
• Answer, screen, and route incoming telephone calls
• Provide accurate information to customers in person, by phone, and by email
• Respond to customer inquiries and resolve concerns in accordance with company policies
• Record and maintain customer information within company databases
• Process incoming and outgoing mail, deliveries, and mailings
• Maintain organized paper and electronic filing systems
• Manage office supplies, equipment, and general office organization
• Update calendars and coordinate meetings as needed
• Support service billing and accounts payable functions
• Assist office personnel with general administrative and clerical tasks, including filing, copying, and correspondence
• Collaborate with management to stay current on products, services, and company policies
• Perform additional duties as assigned

Requirements

• Prior customer service experience required; professional and friendly demeanor essential
• Strong written, verbal, and electronic communication skills
• Proficiency with Microsoft Office and standard office software, including email, spreadsheets, and databases
• Excellent organizational skills and attention to detail
• Ability to work efficiently in a fast-paced environment and manage multiple priorities
• Reliable and punctual attendance is an essential function of this position
• Ability to work both independently and as part of a team across multiple departments
• Initiative and a results-driven, "make it happen" mindset

Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance
• 401(k) with employer match
• Aflac supplemental coverage
• Paid vacation, personal days, sick time, and holidays
• Employee discounts on propane and fuel oil

Schedule

Full-time, in-office position.

Work Environment

This position works on-site and communicates with customers and team members by phone, email, and in person.