Customer Service Representative (Service BDC)
Responsibilities
- Answer inbound calls for service inquiries and appointment scheduling
- Made outbound calls to follow up on missed appointments, declined services, and routine maintenance reminders
- Accurately schedule service appointments using dealership software
- Maintain communication with service advisors and customers to ensure a seamless experience
- Respond to online service inquiries and manage appointment requests via text/email platforms
- Track and log customer interactions in the CRM system
- Aid in customer satisfaction follow-ups after service visits
- Deliver friendly, helpful, and professional service in every interaction
Qualifications
- Ability to pass a pre-employment background check
- Previous experience in a call center, BDC, or dealership service environment preferred
- Strong phone etiquette and verbal communication skills
- Excellent organizational skills and attention to detail
- Comfortable working with CRM software and multitasking in a fast-paced environment
- Positive, customer-first attitude with a professional demeanor
- Reliable, punctual, and goal-oriented
What We Offer
- Highly competitive pay, including bonus and performance-based incentives
- Climatized shop with state-of-the-art equipment
- Medical, Dental, Life, Disability insurance
- Flexible Spending Plan
- 401(k) retirement plan
- Paid Vacation
- Paid Birthday Off
- Employee purchase and service discount
- Family-oriented and friendly work environment
- Tenured leadership and management team, with a focus on career development
- Flexible schedules
- Team outings
About the Role
Beaver Chevrolet is seeking motivated, organized, and customer-focused Customer Service Representatives to join our Service Business Development Center (BDC) team. In this role, you'll be the first point of contact for many of our service customers — scheduling appointments, answering inbound calls, following up on service inquiries, and delivering the kind of "Wow-Ya!" experience that sets us apart.
Schedule
Flexible schedules
Benefits
- Medical, Dental, Life, Disability insurance
- Flexible Spending Plan
- 401(k) retirement plan
- Paid Vacation
- Paid Birthday Off
- Employee purchase and service discount
Pay
Highly competitive pay, including bonus and performance-based incentives
Company Information
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.