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Jobs · Customer Service · Oklahoma

Customer Service Representative - September 2026 Start - Inbound Only

Principle Choice Solutions, LLC · Oklahoma, United States · 6 days ago
On-siteCustomer Service$21.16/hrFull-time

About the role

Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center.

Responsibilities

  • Answer incoming calls and assist customers with their questions.
  • Provide excellent service with a positive approach.
  • Document call details in our systems.
  • Solve problems and help customers find solutions.
  • Work with a variety of people and build positive relationships.
  • Stay up-to-date on our processes and procedures.
  • Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
  • Attention to detail and reliability.
  • Ability to adapt and work well in a team.

Requirements

  • A high school diploma or GED.
  • Great communication skills and a desire to help others.
  • Preferred 1 year of call center experience.
  • General office skills and knowledge of standard office computer equipment.
  • Ability to obtain and pass a VA government background check.
  • Two forms of valid ID (one must be a REAL ID or U.S. passport).
  • U.S. citizenship (work sponsorship not available).

Qualifications

  • The final hourly rate may differ from the posted location depending on the associate's work location.
  • Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time.
  • Comprehensive health, dental, and vision.
  • Paid time off, paid sick time and paid holidays (11).
  • 401(k) with employer matching.
  • Tuition assistance and employee support programs.
  • Paid training and all equipment provided.
  • Opportunities for advancement.
  • A friendly, business casual work environment.

Benefits

  • Competitive pay: $21.16/hour = $16.23/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week).
  • Comprehensive health, dental, and vision.
  • Paid time off, paid sick time and paid holidays (11).
  • 401(k) with employer matching.
  • Tuition assistance and employee support programs.
  • Paid training and all equipment provided.
  • Opportunities for advancement.

Pay

$21.16/hour = $16.23/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week)

Schedule

Full time employment with a set Schedule that will fall between 10a-9p Central Standard Time

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