Customer Service Representative - September 2026 Start - Inbound Only
About the role
Join a team that makes a difference! Principle Choice Solutions (PCS) is looking for friendly, motivated individuals to help support Veterans through our inbound call center. If you enjoy helping others and want to grow your career in a supportive environment, we want to hear from you! This is a fully remote opportunity!
Responsibilities
- Answer incoming calls and assist Veterans and Providers with their questions.
- Provide excellent service with a positive and understanding approach.
- Document call details in our systems.
- Solve problems and help customers find solutions.
- Work with a variety of people and build positive relationships.
- Ensure end-of-day coverage by remaining on duty until all calls in the queue are resolved. (This may require staying beyond the scheduled shift for team members assigned to closing shifts and may result in overtime.)
- Attention to detail and reliable flexibility to work solo and on a team.
Requirements
- U.S. citizenship (work sponsorship not available)
- Two forms of valid ID (one must be a REAL ID or U.S. passport)
- Ability to obtain and pass a VA government background check
- Great communication skills and a desire to help others
- Preferred 1 year of call center experience
- General office skills and knowledge of standard office computer equipment
Qualifications
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.
This position is sedentary in nature with minimal lifting requirements.
The incumbent works in a remote office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.
Skills
None specifically listed, but strong communication and problem-solving skills are essential.
Benefits
- Competitive pay: $21.65/hour = $16.72/hourly rate of pay + $4.93/ hour Health and Wellness Benefit (is available up to 40 hours per week)
- Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time
- Comprehensive health, dental, and vision.
- Paid time off, paid sick time and 11 paid holidays
- 401(k) with employer matching
- Tuition assistance and employee support programs
- Paid training and all equipment provided
- Opportunities for advancement
- A friendly, business casual work environment
Pay
The final hourly rate may differ from the posted location depending on the associate's work location.
Schedule
Full time employment with a set Schedule that will fall between 9am-9pm Central Standard Time
Security and Privacy
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity and availability of PCS’ employee and customer data
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Contact Information
We will never ask applicants to send money, cash checks, purchase equipment, or provide payment information during the hiring or onboarding process. If you receive such a request from someone claiming to represent our company, it is fraudulent. Please report suspicious messages to [email protected]