Customer Service Representative (Self Storage) Part Time

About the role

Mini Mall Storage Properties is looking for a Customer Service Representative (Self Storage) to help redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business. You will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities.

Responsibilities

• Follow internal sales processes with potential customers to convert leads into sales/up-sales through various channels, including phone, online, and walk-in.
• Build and maintain strong relationships with current and prospective customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
• Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
• Facilitate the customer experience by completing their rental agreements, protection plans, and applying appropriate discounts as applicable.
• Maintain detailed records of sales activities, customer interactions, and transactions.
• Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
• Identify, escalate, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
• Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
• Other job duties as assigned.

Requirements

• High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
• Basic computer skills, including Microsoft Office proficiency.
• Ability to work independently and collaboratively within a team.
• Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
• Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
• Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

Benefits

• Competitive compensation package comprised of a group benefits plan, 401K matching program, and a discretionary bonus program.
• Safety-first work environment.
• Empowerment to innovate and grow personally and professionally with support from teammates and senior leadership.
• Inclusive workplace culture that values unique perspectives, experiences, backgrounds, and cultures.

Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com.