Customer Service Representative (Self Storage)

Responsibilities

• Follow internal sales processes with potential customers to convert leads into sales/up sales through various channels, including phone, online, and walk-in.
• Build and maintain strong relationships with current and prospective customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
• Use market knowledge to understand the potential customer demographic for sales, and local competitors for pricing strategy development.
• Facilitate the customer experience by completing their rental agreements, protection plans, and applying appropriate discounts as applicable.
• Maintain detailed records of sales activities, customer interactions, and transactions.
• Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
• Identify, escalate, and participate in supporting property improvements and initiatives to optimize customer satisfaction and sales efficiency.
• Conduct regular walkthroughs to manage unit inventory, ensure accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
• Other job duties as assigned.

Requirements

• A high school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
• Basic computer skills, including Microsoft Office proficiency.
• Ability to work independently and collaboratively within a team.
• Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
• Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
• Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

Qualifications

• High school diploma or equivalent.
• Previous sales, customer service, or property management experience preferred.
• Basic computer skills, including Microsoft Office proficiency.
• Ability to work independently and collaboratively within a team.
• Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
• Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
• Proficiency in effective delinquency management, including collection calls, auctions, and daily business reconciliation, while maintaining accuracy and reliability.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

Skills

• Customer service skills.
• Sales and negotiation skills.
• Organizational and problem-solving skills.
• Attention to detail.
• Effective communication skills.
• Ability to work independently and collaboratively.
• Knowledge of self-storage industry practices and regulations.

Benefits

• Group benefits plan.
• 401K matching program.
• Discretionary bonus program.

Pay

Competitive compensation package.

Schedule

Hours may vary based on business needs.