Customer Service Representative - Seasonal position

About the role

Buell Fuels & Center State Propane are fast-growing, family-owned companies headquartered in Deansboro, New York. We provide high-quality fuel products and exceptional service to residential, commercial, and municipal customers across Upstate New York. We’re seeking a Part-Time Customer Service Representative for our Deansboro office—a motivated, hardworking individual who thrives in a fast-paced environment and enjoys helping customers. This is an excellent opportunity to gain valuable experience and be part of a supportive, team-oriented company.

Responsibilities

• Provide outstanding customer service by answering inquiries and resolving issues professionally and efficiently
• Develop and maintain strong knowledge of company products and services (gasoline, diesel, heating oil, propane, etc.)
• Build and maintain positive customer relationships through proactive communication
• Process customer orders, account updates, and payments accurately
• Analyze customer accounts and make necessary corrections or adjustments
• Assist with accounts receivable functions as assigned
• Trace and expedite late orders to ensure timely fulfillment
• Utilize leads to expand the customer base and follow up on opportunities promptly
• Maintain organized records and complete required paperwork
• Perform additional duties as assigned

Qualifications

• A High School Diploma or GED
• 1–2 years of customer service experience preferred (fuel, propane, or heating industry experience a plus but not required)
• Strong computer and data-entry skills
• Excellent verbal and written communication abilities
• Professional, courteous, and customer-focused demeanor
• Strong organizational and time-management skills
• Able to multitask in a fast-paced environment
• Positive attitude and willingness to learn

Key Skills

• Customer Service
• Communication
• Organization
• Problem Solving
• Computer Literacy
• Math Aptitude
• Time Management
• Teamwork

Pay

$16.00 – $20.00 per hour (based on experience)

Schedule

Seasonal position: September–March