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Jobs · Customer Service · North Carolina

Customer Service Representative & Scheduling Coordinator

Monarch Air, Heat & Geothermal · Charlotte, NC · 1 wk ago
On-siteCustomer Service$45k–$72k/yrFull-time

About the role

This is not an entry-level position. Monarch Air, Heat & Geothermal is hiring a Service Coordinator / Dispatcher to help manage scheduling, customer communication, and daily job flow across our HVAC and geothermal operations. This role sits at the center of the day-to-day operation. You’ll be working directly with technicians and the operations team to keep the schedule tight, jobs moving, and customers informed. If you’ve ever been the person who keeps things organized, catches issues early, and makes sure nothing falls through the cracks—this is that role.

Responsibilities

  • Manage and optimize daily and weekly service schedules
  • Cook up a smooth flow of customer communications and technician utilization
  • Handle inbound calls, scheduling, and customer updates
  • Manage reschedules, cancellations, and schedule adjustments
  • Track job progress and make sure work is completed
  • Catch issues early and help resolve them before they become problems

Requirements

You’ve handled scheduling, dispatching, or operations coordination before

You stay organized even when things get busy

You don’t wait to be told what to do—you take ownership

You’re comfortable making decisions and adjusting on the fly

You like being the person that keeps everything moving

Qualifications

  • High school diploma or equivalent
  • Experience in HVAC or related field preferred
  • Strong organizational skills
  • Ability to handle multiple tasks simultaneously
  • Excellent communication skills

Skills

  • Effective time management
  • Customer service orientation
  • Problem-solving abilities
  • Organizational skills
  • Flexibility and adaptability

Benefits

  • Paid holidays
  • Medical Insurance
  • Optional Dental & Vision Insurance
  • Regular team building and events
  • Small team where your work actually matters

Pay

$45,000 – $72,000 total annual earnings(Base pay + monthly performance bonuses)

Equivalent to roughly $22–$26/hr base + bonus

Bonuses tied to efficient scheduling and profitability

Schedule

Monday–Friday | 8:00 AM – 5:00 PM (Some Flexibility Required)

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