Customer Service Representative | SB Technical Support

About the role

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum’s commitment to service excellence.

Responsibilities

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues
• Address billing inquiries and facilitate payment processing with accuracy and professionalism
• Present and explain Spectrum products and services to customers to ensure they understand available options
• Manage customer interactions efficiently, consistently delivering quality and integrity
• Document all actions and updates to customer accounts clearly and thoroughly
• Escalate complex customer issues to management or support teams as needed for resolution
• Participate in coaching sessions to continuously improve customer service performance
• Comply with Spectrum’s policies, procedures and work schedules

Required Qualifications

• High school diploma or equivalent
• Experience providing core technical support and customer service to external customers
• Experience working in cable operations or telecommunications call center
• Experience working with computers and software applications
• Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service
• Strong organization and time management skills
• Proven interpersonal skills
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation

Preferred Qualifications

• 6+ months of customer service or related experience
• 6+ months of core technical support experience
• 6+ months of heavy volume phone experience
• 6+ months of working with computers and software applications

Working Conditions

Work in normal office conditions

Benefits

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Pay

Details TBD

Schedule

Details TBD