Customer Service Representative - Saturday Sunday (08:00am to 07 pm ) Monday and Tuesday ( 11 am to 10 pm )

About the role

Buckland has been working to help companies across the world experience global trade in a better way for over 70 years. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services.

This position is for a Customer Service Representative working Saturday and Sunday (08:00am to 07:00pm) and Monday and Tuesday (11:00am to 10:00pm).

Responsibilities

• Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods through the applicable border and following up on inquiries pertaining to shipment status.
• Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
• Liaison between intercompany departments with regards to potential client set up and/or inquires.
• Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
• Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
• Identify and address opportunity areas to meet customer demands.
• Utilize Microsoft programs such as Excel, Word, Teams, and Outlook.
• Demonstrate meticulous attention to detail by ensuring accuracy and decision making.
• Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Requirements

• High School Diploma or equivalent.
• Minimum 2 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management, and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade Business knowledge.
• Bilingual in Spanish/English.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX.

Qualifications

The ideal candidate will have good written and verbal communication skills, be driven by results in a fast-paced environment, and be able to work effectively in a team.

Benefits

• Competitive salary.
• Benefits package.
• Matching retirement plan.
• A friendly, collaborative work environment.
• Opportunities for professional development and ongoing learning.
• A chance to be part of a growing organization.