Customer Service Representative/Route Service Representative

About the role

For over 107 years, Final Gift has proudly served the Western New York community and beyond, building a legacy rooted in compassion, trust, and care. Our Care Center isn’t just a place of work—it’s a place where meaningful connections are made and where every team member plays a role in honoring the lives of beloved pets. At Final Gift, we are a close-knit team of animal lovers who understand the deep bond between pets and their families. We’re committed to providing comfort, dignity, and support during one of the most emotional moments a pet owner can experience.

Responsibilities

• Build and maintain trusted clinic relationships
• Ensure pets are handled and transported with dignity
• Execute pickups and deliveries accurately and on time
• Protect trust through professionalism and attention to detail
• Build strong, respectful relationships with clinics
• Provide professional, compassionate pickup and delivery services on an assigned route
• Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
• Maintain cleanliness and professionalism of vehicle, equipment, and uniform
• Support basic account-related administrative tasks
• Provide clinics with information on available services and commemorative options; distribute approved materials
• Identify service opportunities and refer potential leads to Business Development

Requirements

• High school diploma or GED
• Prior customer service, account management, or route-based experience preferred
• Valid driver’s license with a clean driving record
• Comfortable using mobile technology and CRM systems
• Physically capable of frequent lifting and active workdays
• Highly reliable, organized, and detail-oriented
• Builds trust naturally and communicates clearly
• Understands that accuracy and consistency are essential
• Loves pets and respects the emotional weight of this work

Qualifications

• Education: High school diploma or GED
• Experience: Prior customer service, account management, or route-based experience preferred
• Technology: Comfortable using mobile technology and CRM systems
• Physical: Physically capable of frequent lifting and active workdays
• Reliability: Highly reliable, organized, and detail-oriented
• Communication: Builds trust naturally and communicates clearly
• Accuracy: Understands that accuracy and consistency are essential
• Pet Lovers: Loves pets and respects the emotional weight of this work

Skills

• Personable, calm, and compassionate
• Professional and accountable
• Physically capable of frequent lifting and active workdays
• Highly reliable, organized, and detail-oriented
• Builds trust naturally and communicates clearly
• Understands that accuracy and consistency are essential
• Loves pets and respects the emotional weight of this work

Benefits

• Competitive hourly pay + overtime eligibility
• Medical, Dental, and Vision insurance
• Company-paid Life, AD&D, and LTD insurance
• 401(k) with employer match
• Tuition assistance (up to $2,000)
• Paid holidays and PTO
• Career development and internal advancement opportunities

Pay

$19.00–$23.00/hr (based on skills and experience)

Schedule

M, T, Th, F 6a - 4p; some 12 hour days and guaranteed overtime

Pay Period

40 hours full time; overtime as business needs