Customer Service Representative - Rock Branch

Summary

The employee will work their scheduled work hours in a designated WesBanco location, with consideration for Rock Branch Banking Center.

Essential Functions

• Personalizes the Bank's Mission, Vision, and Pledge
• Accepts and accurately processes all financial service transactions
• Follows proper balancing and cash handling procedures
• Complies and operates within security and audit procedures
• Maintains confidentiality of employee and customer information
• Contributes to a team environment to meet customer needs
• Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues
• Completes outbound customer calls as needed to support the sales and service needs of the Banking Center
• Develops and maintains working knowledge of the Bank's products and services

Essential Duties And Responsibilities

• Models the standards of the Bank's Mission, Vision, and Pledge
• Accepts and accurately processes all financial service transactions
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures
• Complies and operates within security and audit procedures
• Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location
• Contributes in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center
• Mets established individual referral goals as assigned
• Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met
• Completes outbound customer calls as needed to support the sales and service needs of the Banking Center
• Develops and maintains working knowledge of the Bank's products and services

Skills And Requirements

• Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing
• You will also be expected to complete all assigned compliance training in a timely manner
• Proficient in Microsoft Outlook 365
• Proficient computer skills are required and the ability to learn various Banking Software programs
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Must have strong product knowledge for the level of selling and successfully promoting products expected with position
• Ability to write simple correspondence
• Sound Mathematical and Analytical Skills

Preferred

• Must have excellent organizational skills and the ability to multi-task and to be flexible
• Ability to lift and carry up to 25 lbs
• Must be available to work all hours of operations

Qualifications

• High school diploma or GED required