Customer Service Representative - Rifle

General Purpose

The Customer Service Representative is an entry-level position focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions.

Essential Duties/Responsibilities

• P Practices exceptional service with customers using available training programs and measurement tools (e.g., Alpine Way/CARE standards).
• Uses numerous software applications to accomplish daily tasks with minimal errors.
• Maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise.
• Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Understands the features and benefits of Alpine Bank consumer and business products and services.
• Answers basic customer inquiries and cross-sells when appropriate.
• Works effectively in a team-oriented environment.
• Follows all bank policies and procedures.
• Performs other duties as assigned.

Job Qualifications

• Customer Service oriented individual.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
• Basic mathematical and cash handling skills.
• Basic keyboard navigation ability.
• Understanding and application of banking compliance regulations.
• Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
• Bilingual abilities are a plus.

Education or Formal Training

No specific education or formal training required.

Experience

An entry-level position requiring little or no banking experience. Previous cash handling and/or customer service experience preferred.

Working Conditions

• Working Environment: Clerical office setting.
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• Prolonged periods of standing in a generally fast-paced environment.
• Some evening and weekend hours may be included.

Physical Activities

• Standing for long periods of time.
• Good eyesight and hand/finger dexterity.
• Able to handle some mental stress when dealing with upset customers.
• May spend significant time doing computer work.
• Regularly required to talk or hear.
• Close vision, distance vision, color vision, and ability to adjust focus.
• Lift up to 50 pounds.
• Repetitive motion likely.

Starting Rate of Pay

Between $17.00 and $22.00 per hour, depending on experience.

Benefits

For an overview of our employee benefits please visit: Alpine Bank Careers Page

Position Anticipated to Close

June 15, 2026, or until filled.