Customer Service Representative - Retail | Long Island, NY

Responsibilities

• Handle a variety of in-bound calls to determine the appropriate course of action
• Ensure delivery of excellent customer services through fast and accurate processing of orders
• Provide pricing and delivery information and processes orders
• Communicate and coordinate with other departments to resolve inquiries
• Serve as a liaison between customers and the sales department
• Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders
• Aid customers in the selection of products according to their needs/requirements
• Utilize computer systems to assist with pricing, availability and alternate product selection
• Receive orders and resolves pricing situations encountered during customer transactions using current sales policies
• Absorb and resolve shipping discrepancies and errors, including obtaining proof of deliveries from the freight carrier and pulling necessary internal documents
• Submit credit requests
• Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)
• Learn about our WLS system and help in data entry and some inventory control functions

Requirements

• A High School Diploma or GED
• Excellent communication skills and proactive problem-solving abilities
• Multi-task oriented
• Customer centric attitude
• Minimum 3 years customer service experience preferred
• College Degree preferred
• Strong user level computer skills in a MS Windows environment: Outlook, Excel, Power Point, Word & TEAMs
• Familiarity AS400 preferred

Pay

Salary Range: $22-$26/hour - determined by experience, education and market data in the geographic location.

Benefits

• Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days - Minimum 30 hours per week
• Paid Time Off - Vacation, Sick, Holidays and Personal Time
• 401K with generous company match