Customer Service Representative - Representante de servicio a cliente (Actualmente Hibrido - Preferiblemente bilingue (ingles/espanol)

About the role

As an Eversource Customer Service Representative, you are the first point of contact for our customers when they have questions about their bill, how to turn on/off their account when moving, and how Eversource is prepared to support them during storms. If you have a passion for helping customers and solving problems, and possess strong interpersonal skills, then this is the place to begin an exciting career with Eversource.

Responsibilities

• Handle inbound interactions from customers regarding billing, account management, and storm support.
• Listen to customer needs and take pride in offering solutions to enhance their experience.
• Work independently and collaboratively within a team focused on quality and excellence.
• Be available for emergency restoration assignments and travel between locations as needed.
• Work extended hours and mandatory overtime to support higher call volumes during inclement weather or other major events.

Requirements

• Diploma of secondary school or equivalent.
• At least 1 year of previous experience helping customers in any capacity/line of work.
• The ability to speak Spanish is a plus.

Qualifications

• Bilingual in English and Spanish.
• Pass pre-employment skills testing, background check, and drug screening.

Skills

• Strong interpersonal skills.
• Adaptability.
• Detail-oriented.
• Positive attitude.

Benefits

• Compensation starting at $26.73/hour, plus overtime and an annual bonus based on individual and company performance.
• Comprehensive benefits package including medical, dental, vision, education reimbursement, retirement savings plans, life and disability insurance, paid time off, opportunities to volunteer and give back to the local community, and more.

Pay

Compensation starts at $26.73/hour, plus overtime and an annual bonus based on individual and company performance.

Schedule

Flexible schedule, including daytime shifts, with opportunities for overtime, especially during emergency restoration/weather events.