Customer Service Representative - Remote, WV
About the role
Moderice Care is seeking an experienced Customer Service Representative to join their team. This role serves as the first point of contact for members, resolving questions and concerns in an accurate and timely manner. Key responsibilities include assisting with transportation inquiries, scheduling, modifying, and canceling reservations, documenting customer complaints, and maintaining a positive experience.
Responsibilities
- Assists customers with transportation questions and concerns
- Schedules, modifies, and cancels reservations as requested
- Obtains and documents details of customer complaints and concerns
- Ensures all relevant customer information is accurately documented
- Attends required meetings and adheres to company policies and procedures
- Maintains acceptable attendance and punctuality standards
- Maintains a polite, professional, and courteous demeanor at all times
- Demonstrates commitment to producing high-quality work
- Refers unresolved customer grievances to appropriate departments for further investigation and resolution
- Promotes a positive and collaborative working environment
- Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
- Participates in additional projects or duties as assigned
Requirements
- MUST LIVE IN WEST VIRGINIA
- Start date: 8/18/2026
- SHIFT: Work From Home
- High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
- Ability to directly hardwire to modem
- Dedicated work area separated from other living spaces to ensure privacy of sensitive information
- Ability to attend 100% of training and be on camera for the first 30 days of employment
Qualifications
- High School Diploma preferred
- 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
- Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
- Ability to quickly learn new technology and processes. Understand and follow complex instructions
- Able to accurately type at least 35 words per minute
Skills
- Customer service and interpersonal skills
- Quick learning ability
- Technology proficiency
- Data entry accuracy
Benefits
Modivcare offers a comprehensive benefits package including medical, dental, and vision insurance, employer-paid basic life insurance and AD&D, voluntary life insurance (employee/spouse/child), health care and dependent care flexible spending accounts, pre-tax and post-tax commuter and parking benefits, 401(k) retirement savings plan with company match, paid time off, paid parental leave, short-term and long-term disability, tuition reimbursement, and employee discounts.
Pay
$12.50/hr
Schedule
Work From Home
Benefits
Modivcare offers a comprehensive benefits package including medical, dental, and vision insurance, employer-paid basic life insurance and AD&D, voluntary life insurance (employee/spouse/child), health care and dependent care flexible spending accounts, pre-tax and post-tax commuter and parking benefits, 401(k) retirement savings plan with company match, paid time off, paid parental leave, short-term and long-term disability, tuition reimbursement, and employee discounts.
Pay
$12.50/hr
Schedule
Work From Home
Company Information
Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information