Customer Service Representative - Remote, VA

About the role

Moderice Care is seeking a Customer Service Representative to join their team. This role serves as the initial point of contact for members, resolving questions and concerns in an accurate and timely manner. Key responsibilities include assisting with transportation inquiries, scheduling, modifying, and canceling reservations, documenting customer complaints, and maintaining a positive experience.

Responsibilities

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

Requirements

• MUST LIVE IN VIRGINIA
• Start date: 8/18/2026
• SHIFT: Work From Home
• High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
• Ability to directly hardwire to modem
• Dedicated work area separated from other living spaces to ensure privacy of sensitive information
• Ability to attend 100% of training and be on camera for the first 30 days of employment

Qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• Ability to quickly learn new technology and processes. Understand and follow complex instructions
• Able to accurately type at least 35 words per minute

Skills

• Customer service and interpersonal skills
• Quick learning ability
• Technical proficiency

Benefits

Modivcare offers a comprehensive benefits package including medical, dental, and vision insurance, employer-paid basic life insurance and AD&D, voluntary life insurance (employee/spouse/child), health care and dependent care flexible spending accounts, pre-tax and post-tax commuter and parking benefits, 401(k) retirement savings plan with company match, paid time off, paid parental leave, short-term and long-term disability, tuition reimbursement, and employee discounts. Modivcare is an equal opportunity employer.

Pay

$14.00/hr

Schedule

Work From Home

Benefits

Medical, Dental, Vision insurance

Employer Paid Basic Life Insurance and AD&D

Voluntary Life Insurance (Employee/Spouse/Child)

Health Care and Dependent Care Flexible Spending Accounts

Pre-Tax and Post --Tax Commuter and Parking Benefits

401(k) Retirement Savings Plan with Company Match

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Equal Opportunity Employer

Minorities/Women/Protected Veterans/Disabled