Customer Service Representative - Remote US - RAS

Responsibilities

• Manage high call volumes from inbound phone traffic
• Follow company policies and procedures to handle calls efficiently and professionally
• Achieve member engagement targets by adhering to departmental guidelines
• Respond to customer complaints and resolve issues following company standards
• Multitask across several applications in a fast-paced environment
• Demonstrate excellent verbal and written communication skills

Requirements

• High school diploma or GED
• Customer Representative experience preferred but not required
• Computer literacy and experience with CRM systems
• Windows computer and headset
• Connect to ethernet
• Energy and Internet stability (At least 50Mbps internet speed)
• Ability to work a full-time schedule with reliability and flexibility
• Ability to pass background check

Benefits

• Salary range $14 - $15 per hour
• Paid training program
• Opportunity for professional growth within a dynamic company
• Health benefits after 90 days for full-time employees
• PTO for full-time employees
• 401K with matching contributions after 1 year of service