Customer Service Representative - Remote, OK
Job Summary
MUST LIVE IN OKLAHOMA
Required Start date: 8/18/2026
Multiple shifts available Monday through Friday from 7:30 a.m. to 4:45 p.m. local time.
Requirements
- High School Diploma preferred
- 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
- Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
- Ability to quickly learn new technology and processes. Understand and follow complex instructions
- Able to accurately type at least 35 words per minute
Work From Home Requirements
- High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
- Ability to directly hardwire to modem
- Dedicated work area separated from other living spaces to ensure privacy of sensitive information
- Ability to attend 100% of training and be on camera for the first 30 days of employment
Responsibilities
Assists customers with transportation questions and concerns
Schedules, modifies, and cancels reservations as requested
OBTAINS AND DOCUMENTS DETAILS OF CUSTOMER COMPLAINTS AND CONCERNS
Ensures all relevant customer information is accurately documented
Attends required meetings and adheres to company policies and procedures
Maintains acceptable attendance and punctuality standards
Maintains a polite, professional, and courteous demeanor at all times
Demonstrates commitment to producing high-quality work
REFERS UNRESOLVED CUSTOMER GRIEVANCES TO APPROPRIATE DEPARTMENTS FOR FURTHER INVESTIGATION AND RESOLUTION
SUPPORTS A POSITIVE AND COLLABORATIVE WORKING ENVIRONMENT
SUPPORTS A 24/7/365 CONTACT CENTER ENVIRONMENT; SCHEDULES MAY INCLUDE NIGHTS, WEEKENDS, AND HOLIDAYS, INCLUDING COMPANY-RECOGNIZED HOLIDAYS, WITH REQUIRED HOLIDAY COVERAGE
PARTICIPATES IN ADDITIONAL PROJECTS OR DUTIES AS ASSIGNED
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company Information
Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information
Contact Information
We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.