Customer Service Representative - Remote

Position Overview

The Customer Service Representative serves as a key point of contact for policyholders, agents, and internal partners. This role is responsible for handling service-related inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and efficiently. This position is remote from your home.

Key Responsibilities

• Respond to service requests across multiple communication channels while meeting established service level objectives
• Provide policy and coverage information, including account status, transaction history, and explanations of coverage
• Aid agents and policyholders with policy issuance, continuation, and updates
• Process policy changes accurately and efficiently
• Resolve customer complaints, concerns, and inquiries in a timely and professional manner
• Build trust-based relationships by listening to customer needs and educating them on appropriate products and services
• Collaborate with internal departments to ensure effective resolution of customer needs
• Perform administrative and basic clerical/accounting functions as required
• Adhere to company guidelines, procedures, and regulatory compliance standards
• Perform other duties as assigned

Qualifications

• High school diploma or GED
• Active Personal Lines Property & Casualty Agent License (2-20 FL)
• Ability to maintain licensure in required states based on business needs
• Strong verbal and written communication skills
• Proficiency in database systems, internet applications, and Microsoft Office
• Strong organizational skills and ability to manage multiple priorities
• High level of accuracy and attention to detail
• Ability to work independently and collaboratively
• If remote, ability to maintain stable internet service and a quiet work environment

Prior Experience

• Prior insurance agency or carrier experience in a customer service role
• Bilingual (Spanish/English) preferred

Schedule & Additional Details

• Working hours: 11:00 a.m. – 8:00 p.m. (ET) after training
• Generous additional compensation available for optional Saturday shifts

What You Can Expect

• A supportive, team-oriented culture
• Opportunities for continued learning and career growth
• Recognition for service excellence and performance
• A workplace built on trust, integrity, and respect

Additional Details

Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening. Stillwater Insurance Group is a drug-free workplace and an equal opportunity employer.