Customer Service Representative - Remote

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation, working with Fortune 500 companies to provide useful products and excellent service. We act as a seamless extension of our clients while building an internal culture that stands out. Must live in the San Antonio region to be considered.

About the role

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Assist customers with troubleshooting issues and provide accurate solutions.
• Process orders, amendments, and returns efficiently.
• Escalate unresolved issues to senior staff when necessary.
• Provide feedback to improve customer service processes.

Requirements

• High school diploma or equivalent required.
• 1-2 years of customer service experience preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and an ability to think critically.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a quiet home office environment.
• Previous experience in a call center or remote support role is a plus.

Required Equipment

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher.
• Hardwired internet connection (ethernet) required.
• USB headset (not wireless) with noise-canceling features.
• Webcam (external or integrated).
• Minimum internet speeds: 50 mbps download and 25 mbps upload.

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k, IRA).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off (Vacation, Sick & Public Holidays).
• Training & Development.
• Work From Home.