Customer Service Representative - Remote

About the position

You’ll be the main point of contact for members who reach out looking for information about their coverage. Your role is to make the process simple, clear, and supportive. Day-to-day, you’ll:

• Speak with members by phone or video to review their benefit options
• Break down coverage details in a way that’s easy to understand
• Answer questions and guide clients toward the right choices
• Stay informed on all programs so you can provide accurate information
• Review existing plans and identify opportunities to reduce costs
• Keep organized notes and maintain a consistent level of service

Who you are

• Experienced in customer service, sales, retail, hospitality, or similar roles
• Naturally good at building rapport and communicating clearly
• Organized, dependable, and able to handle multiple tasks
• Professional, positive, and comfortable working directly with clients
• Someone who enjoys learning and improving continuously

What helps you stand out

• A self-driven mindset with the ability to work independently
• A team-first attitude
• The ability to stay calm, focused, and solution-oriented under pressure

What you’ll receive

• Comprehensive training to set you up for success
• Weekly compensation with bonus potential
• Residual income opportunities
• Remote work flexibility
• Company-paid travel incentives
• Ongoing development and clear growth pathways