Customer Service Representative (Public Service Representative 3)

About the role

The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office (HLO) is recruiting for a Customer Service Representative (Public Service Representative 3).

Responsibilities

• Oversee authorization and renewal processes for the Board of Cosmetology.
• Review license applications for completeness and accuracy, ensuring all required documentation is submitted and applicants meet established qualifications.
• Assist both current and prospective licensees, providing high-quality customer service while maintaining compliance with state and federal requirements.

Requirements

• Two years of experience in customer service, with one year including explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Qualifications

• Desired attributes include experience creating and maintaining a respectful, inclusive, and welcoming work environment, clear and professional communication, strong organizational skills, and the ability to interpret and apply laws, rules, policies, and procedures.

Skills

• Excellent computer and data entry skills.
• Ability to review applications and supporting documentation to determine eligibility by verifying completeness, accuracy, and compliance with applicable laws, rules, policies, and procedures.
• Strong organizational skills with the ability to establish and maintain electronic and physical filing systems while ensuring confidentiality and accuracy of records.
• Demonstrated commitment to providing exceptional customer service.

Benefits

• Excellent, low-cost medical, vision, and dental coverage for you and your family.
• Optional benefits like life insurance, disability coverage, deferred compensation, and FSA options for health and childcare.
• Generous paid time off: 11 holidays, 3 personal days, monthly sick leave, and vacation accrual starting at 8 hours/month.
• Potential eligibility for the Public Service Loan Forgiveness Program.
• Retirement security through Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).
• Training and development opportunities to grow your career with the State of Oregon.