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Jobs · Customer Service · Iowa

Customer Service Representative PT

Security National Bank · Sioux City, IA · 6 mo ago
Customer ServicePart-time

About the role

At Security National Bank, we believe that everything matters. We treat even the smallest details of life and banking with careful thought and attention. We are looking for a team-oriented individual with a "can-do" attitude who can proactively step up and offer assistance when needed.

Responsibilities

  • Provide the highest level of service to every customer.
  • Maintain a cash drawer including taking in/giving out cash and balancing.
  • Accurate and efficient processing of transactions.
  • Receive loan, safe-deposit box and credit card payments.
  • Process cash services.
  • Redeem U.S. Savings Bonds.
  • Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Requirements

  • Excellent customer service and problem resolution skills.
  • Excellent attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, analytical skills, self-motivation, strong oral and written communication skills, and demonstrated teamwork.

Qualifications

  • High school diploma or equivalent.
  • Cash handling experience.
  • Customer service experience.
  • Accuracy and meticulous attention to detail required.

Skills

  • Excellent oral, written, and interpersonal communication skills.
  • Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel.
  • Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed.
  • Team-oriented and the ability to work collaboratively across all levels of the organization.
  • Service-oriented, polite, and respectful.
  • Advanced problem-solving and analytical skills.
  • Ability to take direction and instruction and follow through independently until project completion.

Benefits

We offer a benefit package to our employees including paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

Pay

The pay range for this position is not specified.

Schedule

The schedule for this position is not specified.

Benefits

The benefits offered are not specified.

Contact

To learn more about employment opportunities at Security National Bank, visit www.snbonline.com/about/employment-opportunities.

Location

The location for this position is Sioux City, IA.

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