Customer Service Representative - PT
Avis Budget Group – Reno, Nevada (on-site)
About the Role
This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return. Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.
Responsibilities
- Assist customers during rental and return processes on airport lots
- Check vehicles and enter information into handheld devices
- Process rentals for loyalty customers
- Assist customers at exit gates
- Check in returned vehicles
- Provide professional, friendly customer service
Requirements
- Valid Driver’s License
- Basic computer skills (typing, data entry)
- Effective verbal communication and customer service skills
- Customer-first mindset with a genuine desire to help people
- Willingness to work outdoors and stay active
- Flexibility to work all shifts
- Ability to type, sit, stand, walk, or move throughout the rental lot
- Ability to enter and exit vehicles for prolonged periods
- Ability to drive a variety of vehicles
- 18 years of age or older
- Legally authorized to work in the United States
- Regular, on-site presence (this position cannot be performed remotely)
6 months of retail or customer service experience in a fast-paced environment is a bonus.
Benefits
- Bi-weekly hourly wage ($16.75/hour; New York and Puerto Rico: weekly wage)
- Monthly commission opportunity
- Shift premium may apply
- On-the-job training
- Paid time off
- Medical, dental, and other insurance
- Flexible spending account (opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses)
- Retirement benefits (401k)
- Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
Benefits may vary based on full-time/part-time status and location.
About the Company
Avis Budget Group is a team of 25,000 driven people performing with purpose to move the future of transportation forward through innovative, customer-focused solutions. The company culture is performance-driven, encouraging and supporting employees to be at their best through leadership, training, tools, and rewards. Avis Budget Group is proud to make a positive difference in the lives of colleagues, customers, and communities.