Customer Service Representative - PT

Avis Budget Group is hiring immediately for an outdoor, customer-facing role at our airport locations.

About the role

This is a dynamic, hands-on position where you’ll assist customers throughout the rental and return process on our airport lots. Responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting at exit gates, and checking in returned vehicles. You’ll provide professional, friendly service to ensure a smooth, efficient, and positive experience for every customer.

Responsibilities

• Assist customers at various stages of the rental and return process
• Check vehicles and enter information into handheld devices
• Process rentals for loyalty customers
• Assist customers at exit gates
• Check in returned vehicles
• Provide professional, friendly customer service

Pay

$18.50/hour with monthly commission opportunity. Shift premium may apply.

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental, and other insurance
• Flexible spending account (up to $270 tax-free for public transportation or parking)
• Retirement benefits (401k)
• Employee discounts, including discounted car rentals and purchase prices on Avis/Budget cars

Benefits may vary based on full-time/part-time status and location.

Requirements

• Valid driver’s license
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• Customer-first mindset with a genuine desire to help and create positive experiences
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Ability to type, sit, stand, walk, or move throughout the rental lot for prolonged periods
• Ability to enter and exit vehicles frequently and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• Regular, on-site presence required (not a remote position)
• 6 months of retail or customer service experience in a fast-paced environment is a plus

About Us

Avis Budget Group is a team of 25,000 driven people performing with purpose to move the future of transportation forward. Our culture is performance-driven, encouraging and supporting each other through leadership, training, tools, and rewards. We make a positive difference in the lives of our colleagues, customers, and communities.