Customer Service Representative – Print Services

About the role

This role supports customers through every stage of the order and production process—ensuring accuracy, clear communication, and timely delivery. The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects, and takes pride in delivering excellent customer service.

Key Responsibilities

• Serve as the main point of contact for customers, managing orders from entry through fulfillment.
• Enter and maintain order details accurately in the order entry system and QuickBooks.
• Cook up and coordinate with vendors, production, and shipping to ensure on-time and accurate delivery.
• Prepare purchase requisitions, invoices, and billing documents; verify pricing and discounts.
• Track project status, update customers on timelines, and resolve any issues or delays.
• Maintain current customer information and account records.
• Support sales and account managers by ensuring smooth communication and order accuracy.
• Build strong relationships with clients and look for opportunities to expand business.

Skills & Qualifications

• 2–5 years of experience in the print industry, preferably in areas such as small format printing, digital printing, signage, or large format printing.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• A positive, professional attitude and team-oriented mindset.
• Ability to thrive in a fast-paced environment.
• Proficiency with QuickBooks and Microsoft Office.
• Previous experience in promotional products or related industries a plus.

Requirements

• A high school diploma or GED.
• Some college or related coursework preferred.
• Prior customer service, order entry, or project coordination experience.
• A full-time, Monday–Friday schedule.

Benefits

• Team-player environment.
• Matched 401k.
• Medical/Dental/Vision/Life insurance plans.
• Monthly car allowance.
• PTO, Vacation, Sick Leave.
• FSA programs/HSA programs.

Our Commitment to Diversity and Inclusion

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.