Customer Service Representative - Precious Metals
About the role
The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.
Job Summary
The Customer Service Representative is responsible for building and maintaining a professional relationship with our Commodities storage and Precious Metals customers both international and domestic. The qualified candidate will be responsible for receiving and processing shipments from major customers, international affiliates relating to domestic and international commodities shipments and storage orders and will be responsible for effectively communicating this information/coordinating delivery with Brink’s Incorporated, and domestic operations.
Key Responsibilities
- Respond to incoming communications from internal and external customers and where necessary resolve and escalate issues as needed.
- Provide information for all precious metal services.
- Respond to inquiries regarding status of shipments in transit; follow through on trace request as necessary; provide proof of delivery as requested.
- Improve the Customer friendliness and ease of use of Customer Facing Solutions.
- Handle additional administrative responsibilities, reports and/or projects that involve Customer Support at management discretion.
- Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager.
Minimum Qualifications
- Minimum of 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field or internal BGS experience of a similar nature.
- Minimum of 3 years of experience using MS Office and Windows applications.
- Must be 21 years or older.
Preferred Qualifications
- Excellent computer skills to include Microsoft Office applications.
- Demonstrated record of achievement as a self-starter and team-player.
- Excellent detail orientation and follow-up skills.
- Bachelor’s Degree.
Professional Skills
- Professional, positive demeanor.
- Excellent customer service.
- Excellent verbal and written communication skills.
- Excellent interpersonal and analytical skills as well as working collaboratively with others.
- Customer focused and able to multi task in a fast paced environment.
Pay
Hourly Rate: $22-$24
Schedule
N/A
Benefits
In addition to a competitive salary, we offer to eligible employees, medical, dental, vision, and life insurance plans. We also offer a 401(k) Plan.