Customer Service Representative - Porter Corp

Essential Duties And Responsibilities

• Serve as the primary internal contact for our Dealers – working with them through calls and emails to manage the quote and order process and helping provide solutions to meet our customer’s needs.
• Act as the liaison between our Dealer network and the company, supporting the Dealers sales needs, addressing any issues or questions, and providing timely solutions.
• Support quoting activities by gathering and reviewing necessary information, manage the quote process, and ensure accuracy and completeness of information when quotes transfer to orders.
• Support companies’ ability to monitor/track sales pipeline through daily implementation of Hubspot-CRM and Quest activities.
• Follow up with Dealers on outstanding quotes, provide necessary support, and address end customer concerns to help convert quotes to orders.

Education And/or Experience

• Must possess a high school diploma. Bachelors degree is preferred, but not required.

Travel

• This position requires minimal to no travel

Computer Skills

• Demonstrated proficiency with Microsoft Office applications (Excel, Word, PowerPoint, Power BI and Outlook).
• Demonstrated proficiency using EPICOR ERP, Hubspot-CRM, Quest, or similar systems, preferred.

Other Skills

• Ability to effectively communicate and be an active listener.
• Resourcefulness and creative problem-solving skills.
• The ability to work well with others.
• Time management