Customer Service Representative - Polish Speaking

About the role

This position sits at a client office near Midway Airport. May intermittently work at the client office near O’Hare Airport.

Responsibilities

• Attends evening Homeowner Briefings to assist attendees with signing in, collecting applications, and distributing participant information folders.
• Prepares participant master lists containing names, addresses, and home/work telephone numbers.
• Assigns a file ID to participant information to be used in the Design Team’s computer files.
• Receives all agreements from the participants and forwards the Participation Agreement to the CDA Commissioner for execution.
• Enters participant information and other data into a database.
• Initiates title searches to verify who the owner of the property is.
• Completes showroom tours for participants describing the doors, windows, and other products.
• Schedules home inventory appointments with the homeowners for architectural technicians or program staff.
• Schedules for field measurement appointments and HVAC walk-through appointments with homeowners.
• Schedules the construction work with the homeowners, prepares individual construction schedules and forwards to each participant along with information on preparing for and what to expect during construction.
• Answers telephone calls from homeowners, forwards participant questions and requests for information to Project Managers and documents the inquiries and responses in the participant file or database.
• Assists with mass mailings that include, but are not limited to, program updates and attempt to contact letters.
• Forwards warranty packages to participants and directs warranty assistance calls to the proper party.
• Affords the construction group staff when necessary, verifying documentation received from contractors.
• Affords the office clerk when necessary, filing participant materials and reproducing documents and booklets.
• Affords the office clerk when necessary to hand deliver attempt to contact cards to unreachable homeowners.
• Affords the construction group with homeowner communications throughout the construction period.

Requirements

• Bachelor’s degree preferred or minimum of 3+ years of related customer service experience.
• Demonstrated commitment to exceptional customer service.
• Experience working with public entities (CDA, CDOT, CTA, etc.) preferred.
• Fluency in Polish and English required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Adobe, the internet, and database software.