Customer Service Representative - Pocatello Pet Lodge

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications

• Possess a love of animals
• Displays a professional manner at all times
• Able to work evenings, weekends & holidays
• Lift/carry 40 pounds or more
• Able to stand/walk for eight hours a day
• Able to work in a fast-paced environment
• Able to work on a computer system
• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• Welcomes both human and pet guests
• Correctly identifies animal body language/behavior
• Follows safe handling procedures
• Checks in and out of pet guests while providing excellent customer service
• Escorts pets to and from their rooms
• Takes reservations over the phone
• Works both individually and as a team player while performing duties
• Contributes in maintaining the cleanliness of the facility
• Communicates with management and other team members

Qualifications

• Required Education: High School Graduate or Equivalent
• At least 1 year of professional animal experience

Pay

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Hourly Range: $12.00 - $15.00