Customer Service Representative (PM Shift) (Import Mexico Customs)

About the role

Buckland is a customer-focused company that combines trusted technologies and talented people to provide global trade services including Customs Brokerage, Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution Services.

Responsibilities

• Act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems with accuracy and efficiency.
• Assist with onboarding and administration of new customers, including account setup in company system, inquiries, solutions, and more.
• Liaison between intercompany departments regarding potential client setup and inquiries.
• Apply for and manage Continuous and Single Transaction Bond activities for US Northern Border Brokerage Division if applicable.
• Review and prepare orders according to customer requirements and monitor order fulfillment process until completion.
• Identify and address opportunity areas to meet customer demands.
• Apply Microsoft Office skills, including Excel, Word, Teams, and Outlook.
• Maintain accuracy and make decisions with meticulous attention to detail.
• Drive results in a fast-paced environment, balancing meetings, tasks, and future initiatives.
• Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.

Requirements

• High School Diploma or equivalent.
• Minimum 2 years in customs brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management, and attention to detail.
• Completion of complex entries.
• Mexican Legislation in Foreign Trade business knowledge.
• Bilingual in Spanish/English.
• Valid Passport and ability/desire to occasionally travel to other office locations in CAD/USA/MX.