Customer Service Representative (Plano 6-month Contract)

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

About the role

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Plano, TX. As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

Responsibilities

• Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
• Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team

Reporting into a Team Lead, this will be an essential role at Collective Health.

Requirements

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• Have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

Qualifications

• 1+ years of experience in a fast paced work environment (nice to have)
• 1+ years experience in customer-facing role (nice to have)
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience (nice to have)
• Bachelor's or Associate's degree (nice to have)

Schedule

This is a hybrid contract position based out of our Plano, TX office. Hybrid contractors are expected to be in the office three days per week. Start Date: September 8, 2026. End Date: February 26, 2027.

Pay

Contract Hourly Pay Range: $21.78 USD - $21.78 USD

Benefits

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance