Customer Service Representative | Physician Office Float | PRN Days

Responsibilities

1. Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.
2. Gathers complete and accurate patient demographic and financial information.
3. Verifies / identifies insurance plans and obtains benefit information.
4. Interacts with patients and insurance companies over the phone including referral and authorization management.
5. Takes and accurately records patient payments for balances during check-in or check-out.
6. Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.
7. Clearly and concisely communicates with physicians and staff regarding any patient related issues.
8. Affirms patient information is accurate, up to date, and complete in the electronic medical record program.
9. Affords assistance in maintaining liaisons with other organizations and offices for the exchange of information.

Qualifications

• Education / Training: High School Diploma/Equivalent
• Experience Requirements: 0 - 1 year Medical Practice Clerical experience
• Prefers: 1 year clerical experience in a health care setting