Customer Service Representative, Per Diem

About the role

The Client Service Representative will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk. This position requires on-site availability and cannot be done remotely.

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding Veterinary Specialty Hospital services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process admissions and discharges accurately; schedule follow-up appointments as necessary
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with Veterinary Specialty Hospital legal requirements
• Absorb and assist with other administrative duties such as scanning, faxing, emailing, for example
• Schedule: Per Diem client care reps agree to work 2 shifts per month

Requirements

• Excellent interpersonal skills
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Have a fundamental knowledge of Windows based computer programs
• Proven effective communication and the ability to multitask and prioritize

Qualifications

• Fundamental knowledge of Windows based computer programs
• Proven effective communication and the ability to multitask and prioritize

Skills

• Excellent interpersonal skills
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees

Benefits

• Comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time)
• For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act

Pay

Compensation Range: $18 - $22 /hr

Schedule

Schedule: Per Diem client care reps agree to work 2 shifts per month