Customer Service Representative | Pennsylvania

Key Responsibilities

• Supervising day-to-day operations in the customer service department
• Responding to customer service issues in a timely manner via phone call, text and emails
• Create effective customer service procedures, policies, and standards
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
• Maintaining accurate records and documenting all customer service activities and discussions
• Assessing service statistics and preparing detailed reports on your findings
• Deliver all orders to Self-Distribution team to ensure delivery process is handled carefully and in a timely matter
• Working with customers to understand their orders as well as inform them of any information that could impact their order, i.e. meeting a close quantity discount or product issues

Required Qualifications

• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Demonstrated ability to handle customer calls displaying good phone skills
• Track record of serving others and putting team goals first
• Owners mindset; takes ownership over everything within scope of responsibility
• Ability to work on-site in our warehouse at 13000 McNulty Rd, Philadelphia, PA 19154 with reliable transportation
• Proactive approach; identifies and solves problems
• Military experience is a plus

Pay

Estimated Base Salary Range: $40,000-$50,000 USD. Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, and qualifications.

Schedule

N/A

Benefits

N/A