Customer Service Representative - Pennside

Promotion of Customer Service

To promote customer goodwill by providing high standards of customer service.

Supervision and Direction

• Schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.

Delegation and Training

• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.

Customer Assistance

• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.

Cleaning and Supplies Management

• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.).

Support Services

• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.