Customer Service Representative - Patuxent River

Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we deliver safe, high-quality homes and exceptional service to the families of men and women who serve our country.

About the role

As a Customer Service Representative, you will provide customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones, taking and following up on service requests, and assisting with the resident move-in process—showing homes, completing leases, and ensuring resident needs are met. You will work efficiently to deliver exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.

Responsibilities

• Assist prospective residents with lease information, community details, and the move-in process.
• Prepare lease documents for residents, including pet and allotment details.
• Ensure all lease paperwork is completed and entered into the system.
• Respond to and manage resident complaints and service issues; coordinate with staff to resolve concerns.
• Support residents during the move-out process, including notice to vacate and resident transfers.
• Manage the resident lease process, finalizing leases and providing community and service information.
• Perform post-turn unit inspections and complete move-in inventory inspections with new residents.
• Follow up with residents on work orders, service requests, or expressed concerns.
• Handle lease renewal notifications and timely resident notices to renew or vacate.
• Work with the maintenance team to ensure service requests are assigned, scheduled, and completed promptly.
• Follow up with residents to ensure services meet LMH standards and resident satisfaction.
• Promote positive resident relations by addressing concerns and requests in a timely manner.
• Participate in outreach marketing activities, such as market surveys and competitor analysis.
• Perform general office duties, including phone management, filing, and special projects.
• Complete administrative and computer tasks, including data entry into systems like Payscan and Yardi.
• Compose and distribute correspondence and notices (e.g., 3-day notices, move-out charges, renewals).
• Participate in property walks and inspections to ensure community maintenance standards.
• Attend department or regional meetings, resident events, seminars, and other work-related functions.
• Comply with OSHA safety regulations, local laws, Fair Housing requirements, and LMH policies.
• Operate a company or personal vehicle for work-related travel.

Requirements

• 6+ months of experience in residential property management or customer service (preferred).
• Proficiency in personal computer skills, including Microsoft Office (Word, Excel), email, and internet search.
• Experience with property management software (e.g., Yardi, Payscan) is preferred.
• Effective communication skills for interacting with customers, vendors, management, and coworkers.
• Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties.
• Positive and professional demeanor in all interactions and circumstances.
• Valid driver’s license and ability to operate a company or personal vehicle or electrical cart.
• Availability to work a flexible schedule, including weekends, off-hours, and emergencies.

Benefits

• Platinum-level medical, dental, and vision coverage with affordable premiums.
• Employee Stock Ownership Plan (ESOP) for retirement savings.
• 401(k) retirement plan with company match.
• Education reimbursement up to $5,250 per year.
• Generous paid time off, including vacation, sick time, and 11 paid holidays.
• Wellness benefits, including free gym access and additional wellness programs.
• Bonus incentives.
• Career growth opportunities with immersive, hands-on training.
• Life and AD&D insurance.

Pay

$18.00 - $22.00 hourly.