Customer Service Representative (Parts Support)

Who You Are

The Customer Service Representative (Parts Support) will be responsible for serving customers by providing information about FANUC products and services in a professional, friendly, and knowledgeable manner, accurately processing orders, and responding to customer inquiries. Communicate effectively both internally and externally to meet and exceed customer service expectations.

How It’s Done

• Providing exceptional telephone, email, and chat support to internal and external inquiries
• Receiving, processing, and verifying accuracy of spare parts orders from customers
• Generating and supplying quotes
• Opening, updating, and maintaining account information
• Providing status updates and lead times for parts orders
• Initiating required actions in response to order change requests, including the maintenance of the order, updating information files, and communicating changes to appropriate departments
• Collaborating with Operations, Accounting, Logistics, and Technical Support groups to satisfy customer’s delivery requirements
• Expediting resolutions of customer’s problems and complaints
• Utilizing multiple software applications simultaneously to process transactions, access information, and document activities

What You Need

• Associate degree in General Business or related field or equivalent relevant experience
• Minimum 3 years in a customer service representative role
• Excellent communication, interpersonal, and organizational skills—ability to effectively communicate, resolve problems, and maintain good relations with internal and external customers
• Strong computer application skills, including Microsoft Windows and Microsoft Office

What Would Be Even Better

• Manufacturing background
• Previous Oracle experience

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Pay

The pay range for this position is $48,000 – $78,000 per year. The pay range includes salary and other compensation such as bonuses and profit sharing. The final compensation package will be determined based on factors including geographic location, educational attainment, and level of experience.