Customer Service Representative (Part-time, Variable Shift)
About the role
Provides excellent customer service to patients, employees and guests. Collects admission information from customers. Coordinates general aspects of care, as pertinent to role. Communicates to appropriate department all emergency calls per established duties. Records service requests.
Responsibilities
- Answers phones and greets clients in a friendly, caring and professional manner at all times.
- Provides communication, facilitation, coordination, and documentation of all reported issues, utilizing excellent customer service skills and professional telephone etiquette at all times.
- Accurately records and posts transactions.
- Works with other office staff to ensure accuracy of client records.
- Ensures calls are successfully forwarded to desired recipient (department, office, etc.).
- Assists with patient admittance. Obtains correct demographic information, updated consent forms, insurance card copy, birth date of patients to ensure correct registration. Completes admitting paperwork for Medicare and other insured clients.
- Enters service requests. Documents and dispatches work orders in accordance with established policies and procedures to ensure timely resolution of all reported problems.
- Safeguards on-call lists.
- Answers and responds to the Emergency Phone according to hospital policies and procedures.
- Performs other job-related duties as assigned.
Requirements
- Education and Work Experience: High School Education/GED or equivalent: Preferred Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred Customer service call center experience: Preferred
Qualifications
Facility Specific License/Certifications: Hospital Fire and Life Safety (HLFS): Required
Skills
N/A
Benefits
N/A
Pay
The estimated base pay for this position is $25.00 to $30.01. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
Schedule
Full time