Customer Service Representative - Part-Time (Saturday & Sunday, 7am - 5pm)

About The Role

We’ll be your friendly voice guiding callers to the answers they need. This includes answering general loan questions, transferring calls to other departments, and handling inquiries. Your goal is to be as helpful as possible and ensure each caller feels cared for.

The Customer Service Center operates 24/7, offering flexible shifts to fit different schedules. For this part-time position, we’re specifically looking for someone available to work Saturday and Sunday, 7am - 5pm.

Responsibilities

• Answering incoming calls and connecting folks to the right department.
• Providing top-notch customer service while answering basic questions about VA loans.
• Juggling tasks like sending emails or instant messages to help quickly resolve issues.
• Handling challenging situations with patience and professionalism, ensuring borrowers feel heard and supported.

About You

• Thriving in fast-paced environments and learning quickly.
• Having a basic understanding of the loan process or being willing to learn it quickly.
• Having stellar phone skills and knowing how to make every caller feel valued.
• Having a solid work ethic to give your best effort in everything you do.
• Being dependable, efficient, and having great communication skills.

About Us

We’re dedicated to helping Veterans and military families become homeowners. We’ve closed over 500,000 VA Loans and are the #1 VA lender for homebuyers in the nation. Our success is measured in providing friendly service and enhancing lives every day. We strive to live our values of passion, integrity, and community impact.

Qualifications

While we don’t require a specific degree or experience, we’re looking for translatable skills and relevant expertise. We’ll provide the training and development opportunities needed to build a career here!

Skills

• Excellent phone skills.
• Quick learning ability.
• Strong customer service skills.
• Dependable work ethic.
• Effective communication skills.

Benefits

We offer a variety of shifts to fit different schedules, and you’ll be assigned one shift when you join the team.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.