Customer Service Representative - Part-Time - Madison, WI

Primary Responsibilities

• Exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
• Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
• Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
• Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
• Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.

Qualifications

• Bachelor’s degree or other advanced education a plus but is not required.
• High school diploma or GED a must.
• Minimum of one (1) year of customer service experience required, product support experience preferred.
• Intermediate problem solving and negotiation skills.
• Exceptional customer service skills with a polished and professional style and delivery.
• Must be located within 100 miles of Madison, WI and able to attend on-site trainings during the first 3 months.